Terms and Conditions

We want you to experience 100% peace of mind before you buy from us, so if you have any queries or concerns about our service, please take a look at our terms & conditions below.

Alternatively, you can contact us here at Biggi Herabl & Nutrition on +256 (0)772 484882 to speak to a member of staff (9 am - 6 pm Monday - Saturday) or use our contact form here.

Company Information

Biggi Herbal & Nutrition, a subsidiary of Biggi Family Project

Registered Office:

Kitende B, Kigobero Zone, Kajjansi Town Council. P.O.Box 10749, Kampala.

Registration Number: 12768

Registered in Uganda

Ordering

You may place orders through our secure shopping site. Alternatively, you may place orders by using any of the following methods:

Email: [email protected]
Telephone: +256 (0)772 484882
Post: P.O.Box 10749, Kampala, Uganda, East Africa
Purchase In-Store - view our locations here

Order Cancellation

You may cancel your order at any time before it's dispatched for a full refund by contacting us on +256 (0)772 484882.

Refunds will be processed within 72 hours. If your order has already been dispatched, please see our returns policy.

Security

Biggi Herbal & Nutrition security guarantee protects you while you shop at herbal.biggiuganda.com so that you never have to worry about Credit or Debit card security.

We are so confident about the transaction security we offer on our site that we back every purchase with a security guarantee.

All online transactions with Biggi Herbal & Nutrition are securely processed via Fluttewave's PCI compliant platform.

In compliance with the Data Protection Act 1998, we follow strict security procedures in the storage and disclosure of information that you have given to us.

Privacy Policy

In accordance with Uganda's Data Protection and Privacy Bill 2016, Biggi Herbal & Nutrition is committed to the protection and preservation of all the personal data it gathers about its customers, partners and members.

Errors

Every effort is made to keep our site up to date and error free. However, we reserve the right to change prices without notice.

Although we take every possible care to ensure our product descriptions, specifications and images are up to date and accurate, they may not be representative of current product details.

We cannot be held responsible for any errors relating to product changes (including pricing, images, ingredients, claims and descriptions).

Competitions

From time to time we may run competitions on the website and our social media channels. When running these competitions, the following terms apply:

• Entrants must be over the age of 18
• There are no cash alternatives or substitutions
• Prize is not transferable
• The judge's decision is final and no correspondence will be entered into.

Medicinal Policy

We are required by law to make no claim for the therapeutic qualities of the remedies that we sell.

However, the traditional values of herbal remedies are well known and information may be obtained from books, leaflets and the internet. We are also able to give you limited information and one of our friendly staff will be pleased to answer your queries when possible.

Before making your purchase, please ask yourself the following questions:

1. Am I taking prescription medication?
2. Am I taking or intending to take nutritional or herbal supplements?

If the answer to both of these questions is yes, we advise you to check with your doctor that the combination of your medication and supplements is suitable.

Please remember that the ultimate choice is yours, thus giving you more control over your health.